Terms of Service

1. About L8EntSpace

L8EntSpace (“L8EntSpace”, “we”, “us”, “our”) operates the L8EntSpace Generative Engine Optimization (GEO) platform, including the website at l8entspace.com, the dashboard, and all associated tools and services (collectively, “the Service”). For enquiries, contact sales@l8entspace.com.

2. Eligibility and Account

You must be at least 18 years old to use the Service. By accepting these terms, you confirm you are 18 or over, or that you are using the Service on behalf of an organisation with authority to bind it to these terms.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at sales@l8entspace.com if you suspect unauthorised access. We are not liable for losses resulting from unauthorised use of your account caused by your failure to keep credentials secure.

You may only create one account per individual or organisation unless we expressly agree otherwise. Accounts are non-transferable.

3. Subscriptions and Payment

4. Intellectual Property

5. AI-Generated Content

The Service uses artificial intelligence to generate recommendations, articles, brand facts, competitor analyses, and other outputs (“AI Content”). You acknowledge that:

• AI Content may contain inaccuracies, omissions, or hallucinations and should not be relied upon without independent human review.
• You are solely responsible for reviewing, editing, and approving any AI Content before publishing, distributing, or acting upon it.
• L8EntSpace makes no representation or warranty as to the accuracy, completeness, or fitness for purpose of AI Content.
• Publication of AI Content is your decision and responsibility. L8EntSpace is not liable for any consequences arising from AI Content you choose to publish.
• Where AI Content incorporates third-party data, you are responsible for ensuring any use complies with applicable copyright and intellectual property laws.

6. Acceptable Use

You agree to use the Service in accordance with our Acceptable Use Policy, which forms part of these terms. In summary, you must not use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Reverse engineer, decompile, or copy any part of the platform
• Attempt to build a competing product using our platform, methodology, or data
• Scrape, harvest, or systematically extract data from the Service
• Introduce malicious code, interfere with the Service, or attack its infrastructure
• Share your account credentials or allow multiple users to access a single account
• Misrepresent your identity or organisational affiliation
• Generate, store, or distribute content that is defamatory, harassing, discriminatory, or otherwise unlawful

Breach of these restrictions is grounds for immediate account suspension and legal action.

7. Third-Party Services

The Service integrates with third-party AI providers (including Google, OpenAI, Anthropic, and Perplexity) to deliver its functionality. We are not responsible for the acts, omissions, or availability of these third parties. Your use of those services through our platform may also be subject to their own terms.

The Service may display or link to third-party websites or content. We do not endorse such third parties and are not responsible for their content or practices.

8. Service Availability and Changes

We aim to make the Service available 99% of the time but do not guarantee uninterrupted access. The Service may be unavailable during maintenance, upgrades, or due to circumstances beyond our control. We may modify, suspend, or discontinue any feature of the Service at any time. For material changes that reduce core functionality, we will give reasonable advance notice.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, L8ENTSPACE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will increase your brand's visibility in AI-generated responses, achieve specific Share of Voice targets, or produce any particular commercial outcome. GEO is an emerging discipline and results depend on many factors outside our control, including AI model updates by third parties.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, L8ENTSPACE'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO L8ENTSPACE IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL L8ENTSPACE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law under the Consumer Rights Act 2015 or other applicable UK legislation.

11. Indemnification

You agree to indemnify, defend, and hold harmless L8EntSpace and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use or misuse of the Service; (b) your breach of these terms; (c) Your Content; or (d) your violation of any applicable law or third-party rights.

12. Termination

Either party may terminate these terms on written notice. We may suspend or terminate your access immediately and without notice if you breach these terms, engage in conduct harmful to our platform or other users, or fail to pay outstanding fees. Upon termination, your access to the Service ceases and we will handle your data in accordance with our Privacy Policy.

Sections on IP, Disclaimers, Limitation of Liability, Indemnification, and Governing Law survive termination.

13. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated terms. If you do not accept the changes, you must cancel your subscription before the effective date.

14. Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing legal proceedings, the parties agree to attempt to resolve any dispute in good faith by negotiation. Either party may give written notice of a dispute and the parties will use reasonable efforts to resolve it within 30 days.

15. General

• Entire agreement: These terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and L8EntSpace regarding the Service.
• Severability: If any provision of these terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.
• No waiver: Our failure to enforce any right or provision does not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets.
• Notices: Notices to L8EntSpace must be sent to sales@l8entspace.com. Notices to you will be sent to the email address on your account.